1. If you are using a VPN for network connection on your computer, disable it temporarily and check if Skype is working or not.
2. Disable antivirus and firewall on your computer. Check again if Skype is working or not.
1. Open the Internet Explorer on your computer.
3. You will see the Test results.
Fix-2 Modify Internet Options settings-
Modifying Internet Options settings on your computer may solve this problem.
1. Press Windows key+R to open Run window.
2. In the Run window, type “inetcpl.cpl” and then hit Enter.
The Internet Properties window will open.
3. In the Properties window, click on the “Security” window.
4. Now, uncheck the option “Enable Protected Mode (requires restarting Internet Explorer)“.
5. Then, click on “Default Level“.
6. Now, on the same window, click on the “Custom level…“.
7. In the Security Settings- Internet Zone window, scroll down to “Scripting“.
8. Set the ‘Active scripting‘ settings to “Enable“.
9. Now, click on “OK” to save the changes on your computer.
10. Coming back to the Internet Properties window, click on “Apply” and then click on “OK” to save these changes.
Now, try to open Skype in the Internet Explorer window and check if the error is occurring again or not.
Fix-3 Uninstall and Re-install Skype-
Uninstalling and reinstalling Skype may solve this issue.
STEP-1 Kill Skype process and uninstall Skype-
1. To open the Task Manager window, press Ctrl+Shift+Esc together.
2. Now, scroll down and right-click on “Skype” from the running process, and then click on “End Task” to end it.
Close Task Manager window.
3. Click on the Search box beside the Windows icon and type “Skype“.
4. Now, right-click on “Skype” and then click on “Uninstall“.
5. If there is a prompt, click on “Uninstall“.
Skype will be uninstalled.
STEP-2 remove Skype AppData and delete Skype keys-
1. Press Windows key+R to launch Run window.
2. Type or copy-paste “%appdata%” in Run window and hit Enter.
3. In the Appdata folder, scroll down and try to find the “Skype” folder.
4. Right-click on the “Skype” folder and then click on “Delete” to delete the folder.
5. Similarly, navigate to this location in File Explorer.
C:\Program Files (x86)
6. Now, right-click on the “Skype” folder and then click on “Delete” to delete the folder from your computer.
Once you have deleted the folder, close the File Explorer window.
You need to delete Skype keys from the registry editor.
But, before going ahead to the main process, we strongly suggest you create a backup of the registry on your computer. After opening Registry Editor, click on “File” > “Export” to create the backup.
If anything goes wrong you can retrieve your registry by simply importing the backup.
7. Click on the Search box and then type “regedit“.
8. Now, click on “Registry Editor” from the search results to open it on your computer.
9. In Registry Editor window, click on “Edit” on the menu bar and then click on “Find“.
10. In Find panel, type “Skype” in the search box of ‘Find what:‘, and then click on “Find Next“.
11. Now, right-click on the key which will appear as the search result, and then click on “Delete” to delete the key from your computer.
12. Repeat Step-16, Step -17 and Step-18 to find and delete all the registry keys associated with Skype application.
Once done, close Registry Editor.
Step-3 Install the latest version of Skype-
Now, you have to download and install the latest version of Skype.
When you have finished downloading Skype, simply open the setup file and then follow the on-screen instructions to install Skype.
Once you have installed Skype, reboot your computer.
Fix-4 Install .NET framework using CMD-
For this fix, you will need the Windows 10 original DVD. If you don’t have one, download the Windows 10 ISO from the official website.
1. Plugin the DVD drive.
2. Press Windows key+E to open the File Explorer.
3. Now, note down the drive letter of the Windows 10 installation drive.
4. Now, press Windows Key+R to launch Run.
5. Next, type “cmd” and hit Ctrl+Shift+ Enter to open Command prompt with administrative privilege.
3. Now, Now copy-paste this command on your Command prompt window, and hit Enter.
dism /online /enable-feature /featurename:NetFX3 /Source:drive letter:\sources\sxs /LimitAccess
[Note– Change the drive letter in the command according to the drive where you have mounted the Windows 10 ISO, means, if you have mounted the ISO in the D:\ drive then the command look like this-
dism /online /enable-feature /featurename:NetFX3 /Source:D:\sources\sxs /LimitAccess
If the above-mentioned command incurs any error, try executing below mentioned command-
dism /online /enable-feature /featurename:NetFX3/All /Source:drive letter:\sources\sxs /LimitAccess
Don’t forget to change the “drive letter” in the command. If the drive letter is “D:” drive, the command should look like this –
dism /online /enable-feature /featurename:NetFX3/All /Source:D:\sources\sxs /LimitAccess
Close the Command Prompt window.
Reboot your computer to save the changes on your computer.
Fix-5 Check for Windows Update-
Check if there are Windows Update is pending or not.
1. Now, press Windows key+I to open the Settings window.
2. In the Settings window, click on “Update & Security“.
3. Now, on the left pane, click on “Windows Update“.
4. On the right-hand side, click on “Check for updates“.
Windows will now download and install the update on your computer.
Your problem is solved for sure.
Sambit is a Mechanical Engineer By qualification who loves to write about Windows 10 and solutions to weirdest possible problems.