Zoom is a platform that helps users to communicate with each other through meetings, chats, webinars, conferences, and events. It is a free application that allows you to stay connected wherever you are. Many users have experienced the Zoom app crashing or freezing continuously while trying to attend Zoom meetings on their Windows PC.
Are you also annoyed about not being to attend an online meeting or share your screen due to the Zoom app crashing every time you try to do so? In this article, we have provided some methods that you can try to fix this issue on your computer.
Table of Contents
1. Try to force stop the Zoom app using the Task Manager (Ctrl + Shift + Esc). Select Zoom Meetings in the list of running processes and click on the End task button.
2. Restart your system and check if the problem is fixed.
Fix 1 – Modify Video Settings in Zoom App
1. Open the Zoom app on your system.
2. Click on the gear icon at the top right corner of the window to open Settings.
3. In the Settings window, select the Video tab.
4. On the right side, click on the Advanced button.
5. Use the drop-down below Video Rendering Method and select Direct3D11 in the list.
6. Restart the Zoom desktop application for changes to come into effect.
7. Try a Zoom meeting and check if this fixes the crashing issue for you.
Fix 2 – Add Zoom to System’s Graphics Settings
If your system is equipped with multiple graphics processors then follow the steps below.
1. Locate the Zoom app on your desktop.
2. Right-click on it and select Open file location.
3. Copy (Ctrl + C) this path from the navigation bar of the File Explorer.
4. Open the Run dialog using the Windows and R key combination.
5. Type ms-settings:display to open the Display settings page.
6. Scroll down to the Related Settings section and select the Graphics option.
7. Choose Desktop app in the drop-down below Add an app.
8. Click on Browse.
9. Paste (Ctrl + V) the previously copied location of Zoom in the navigation bar here.
10. Locate the zoom.exe file here and select it. Click on the Add button.
11. Once it is added, click on the Options button associated with Zoom Meetings.
12. Choose the option High performance for the Graphics preference for Zoom so that it uses the system’s most capable GPU.
13. Click on Save to save these settings for the Zoom app.
In case you have an NVIDIA GPU or any other external GPU, you need to let Zoom run on it. Below are the steps to run Zoom on NVIDIA.
1. Right-click on any empty space on your Desktop and select Show more options.
2. In the menu that opens, choose NVIDIA Control Panel.
3. On the left side, click on Manage 3D settings.
4. In the right pane, select the Program Settings tab.
5. Click on the Add button.
6. Locate Zoom Meetings in the list. Select it and click on the Add Selected Program button.
7. Select the option High-performance NVIDIA processor in the dropdown under Select the preferred graphics processor for this program.
8. Click on Apply to confirm the changes.
9. Check if the issue is fixed.
Fix 3 – Update your Camera Driver
1. Hit the Windows key and type Device Manager in the Windows search bar.
2. Click on Device Manager in the search results.
3. Expand the Cameras option by clicking on the arrow next to it.
4. Right-click on your camera driver in the list and choose Update driver.
5. Choose the option Search automatically for updated drivers in the Update Driver window.
6. If there are new driver versions, they will be updated.
7. Once the update completes, check if the issue with Zoom is fixed.
Fix 4 – Roll Back the Camera Driver
1. Perform Steps 1 – 3 as stated in Fix 3 above.
2. Right-click on the camera driver and select Properties.
3. Go to the Driver tab.
4. Here, click on the Roll Back Driver button.
5. If there are issues with the new updates, it will roll back to the previously installed driver that was working.
6. Check if the problem is resolved.
Fix 5 – Uninstall and Reinstall the Camera Driver
1. Repeat Steps 1 – 3 as in Fix 3.
2. Right-click on your camera driver and choose Uninstall device.
3. In the window that appears, check the box next to Attempt to remove the driver for this device.
4. Then, click on Uninstall to confirm the uninstallation of the camera driver.
5. After the camera driver is uninstalled, click on the Action menu in the Device Manager.
6. Choose the option Scan for hardware changes.
7. It will scan and automatically install the newest version of the camera driver.
8. Open Zoom and check if you are able to use it without the app crashing.
Fix 6 – Reinstall Zoom
1. Press the Windows and R key combination to open Run.
2. Type ms-settings:appsfeatures to open Apps & Features page.
3. Search for Zoom in the App list.
4. Click on the three vertical dots next to Zoom and choose Uninstall.
5. Confirm the uninstallation by clicking on Uninstall again.
6. Restart your computer after the application is uninstalled.
7. Go to the Official download page for the Zoom app.
8. Download the correct setup file from the above webpage.
9. Run the setup file to reinstall Zoom on your PC.
10. Check if the crashing issue with Zoom has been fixed.
The Zoom app must run smoothly on your PC without crashing or freezing during meetings or any other activity. We hope this article has been informative in helping you resolve the zoom crashing issue on your Windows PC. Let us know the fix that worked for you in the comments below.
A software engineer turned into an educator with vast teaching experience in universities. Currently working towards my passion for writing.