Mail App Keeps Crashing on Windows 10 / 11 [Fixed]

Those working on Windows 10 system, often prefer using the Windows Mail app for their different mail servers. It’s the best way to access all your emails from different email clients on a single platform. While this is a useful feature by Windows 10, it also comes with its own set of problems.


ADVERTISEMENT

Many users have been experiencing the Windows 10 mail app crashing issue causing a lot of inconvenience. You may need uninstall the app complete and install it all over again. However, before that, you can try the below solutions to fix the issue.

Method 1: By Resetting the Mail and Calendar App

 

Step 1: Go to Settings as explained in Method 2 Step 1. Then, in the Settings window, click on Apps.

 

Settings Apps

 

Step 2: In the next window, on the right side of the pane, scroll down to the Apps & features section. Now, look for the Mail and Calendar app and select it.

Click on Advanced options below it.

 

Apps & Features Mail And Calendar Advanced Options

 

 

 

Step 3: In the next window, scroll down till the Reset section, and press the Reset button below it.

 

Advanced Options Reset Section Reset

 

Step 4: Click Reset again on the prompt if you are sure you want to proceed.

 

Prompt Reset

 

Now, reboot your PC and your Windows 10 Mail app should be working. If it doesn’t, try the 7th method.

For Windows 11 Users

1 – Press Windows key and I key together from your keyboard to open settings.

2 -Now, click on Apps from the left menu.

3 -Click on Installed apps from the right side.

4 -Search mail in the search box.

5 -Click on 3 vertical dots and click on Advanced options.

Mail Advanced Options 1 Min

 

6 – Scroll down and click on reset to reset Mail and calendar apps.

Reset Mail 1 Min


ADVERTISEMENT

Method 2: By Deleting User Account From the Windows Mail App

 

Step 1: Go to the Start button on your desktop and type Mail in the search box. Click on the result to open the Mail app.

 

Desktop Start Search Mail Result

 

Step 2: In the Mail app, click on the three horizontal lines on the upper left corner and click on the gear icon (Settings) towards the bottom left.

 

Mail App Three Horizontal Lines On Uppler Left Corner Gear Icon At The Bottom

 

Step 3: Now, on the right side of the pane, under the Settings option, click on Manage Accounts.

 

Right Side Settings Section Manage Accounts

 

Step 4: Here, select the email user account that you want to delete.

For instance, we selected the Outlook account here.

 

Manage Accounts Select Account You Wish To Delete

 

Step 5: In the next window, Outlook account settings (or, any account you choose), select the Delete account from this device option.

 

Outlook Account Settings Delete Account From This Device

 

Step 6: Next, in the confirmation window, click the Delete button at the bottom to remove the user account.

 

Delete This Account Window Delete

 

*Note – You are supposed to do this step before you proceed to reset the account. So, make sure you delete the Windows Mail user account first and then reset the Mail and Calendar app.

 

Now, that you are done deleting the user account, proceed with the 6th method.

 

Method 3: By Uninstalling and Reinstalling the App

 

There are two ways by which you can do this.

 

How To Uninstall the Mail App Through Right-Click Menu

 

Step 1: Go to the Start button on your desktop and type Mail in the search field. Now, right-click on the result and select Uninstall to remove the app from your Windows 10 PC.

 

Desktop Start Search Mail Right Click Uninstall

 

How To Uninstall the Mail App Using Powershell

 

Step 1: Go to the Start button on your desktop and type Powershell in the search field. Right-click on Windows Powershell and select Run as administrator to open Powershell with admin rights.

 

Desktop Start Search Powershell Windows Powershell Right Click Run As Administrator

 

Step 2: Now, in the Powershell window, execute the below command and hit Enter:

 

Get-AppxPackage Microsoft.windowscommunicationsapps | Remove-AppxPackage

 

Powershell Admin Mode Execute Command To Uninstall Mail App Enter

 

How To Re-install the Mail App Through Windows Store

 

Step 1: Go to the Start button on your desktop and type Store in the search field. Left-click on the result to open the Microsoft Store.

 

Desktop Start Search Store Microsoft Store Left Click

 

Step 2: In the Microsoft Store window, go to the search box on the upper right and type Mail. Select Mail and Calendar from the list of results.

 

Microsoft Store Search Mail Mail And Calendar

 

Step 3: It will take you to the Mail and Calendar app page. Click on get to download and install the app.

 

Click On Get To Download And Install Mail And Calendar

 

You have successfully installed the Mail app from Windows Store. But, if the Mail app is still not working properly, chances are that there are some mail app packages that are missing. In that case, follow the 8th method.

 

Method 4: By Installing Missing Mail App Packages Through Command Prompt

 

Step 1: Open Command Prompt in admin mode as shown in Method 1 Step 1. Now, in the Command Prompt window, run the below command and hit Enter.

 

dism /online /Add-Capability /CapabilityName:OneCoreUAP.OneSync~~~~0.0.1.0

 

 

Command Prompt Admin Mode Run Command To Install Missing Mail App Packages Enter

 

 

Now, restart your PC for the changes to be effective. Your Windows 10 Mail app should be working perfectly fine now.

While the above mentioned methods should resolve your Mail app crashing issue in your Windows 10, if the problem still persists. you may try another mail client. At least, till the time you can resolve this issue.

Method 5: By Running SFC /Scannow

 

Step 1: Go to the Start button on your desktop and type Command Prompt in the search field. Right-click on the result and select Run as administrator to open Command Prompt in admin mode.

 

Start Search Command Prompt Right Click Run As Administrator

 

Step 2: In the Command Prompt window, type the below command and hit Enter:

 

sfc /scannow

 

Command Prompt Run Sfc Scannow Command Enter

 

The scanning process takes time, so have patience till it’s complete. It scans any broken files and repairs them. Once the scanning is complete, restart your PC and your Mail app should be working. If it doesn’t follow the 2nd method.

 

Method 6: By Checking for Updates

 

Step 1: Go to the Start button on your desktop and select Settings (gear icon) from the context menu, located above the Power option.

 

Desktop Start Settings

 

Step 2: In the Settings window, click on Update & Security.

 

Settings Update & Security

 

Step 3: In the next window, click on Windows Update on the left. Now, on the right side of the pane, click on Check for updates.

 

Windows Update Check For Update

 


ADVERTISEMENT

If there’s any available update, it starts downloading and installing automatically. Once the installation is complete, restart your Windows 10 PC for the update t complete and the Mail app should be working fine. If not, then try the 3rd method.

 

Method 7: By Disabling the Windows Firewall

 

Step 1: Press the Windows key + R to open the Run command. Now, type control firewall.cpl in the search field. Press OK.

 

Win + R Run Command Search Controll Firewall.cpl Ok

 


ADVERTISEMENT


Step 2: In the Control Panel window, click on Turn Windows Defender  Firewall on or off on the left side.

 

Control Panel Left Side Turn Windows Defender Firewall On Or Off

 

Step 3: In the next window, go to the Private network settings section and select the radio button next to Turn off Windows Defender Firewall.

Now, go to the Public network settings section and select the radio button next to Turn off Windows Defender Firewall.

Press OK to save the changes and exit.

Private Network Settings Turn Off Windows Defender Firewall Public Network Settings Turn Off Windows Defender Firewall

 

Your mail app should be working now. If problem persists, try the 4th method.

 

Method 8: By Running the Troubleshooter

 

Step 1: Go to the Start button your desktop and type Troubleshooter in the search field. Left click on the result to open the Troubleshoot settings.

 

Start Search Troubleshooter Troubleshoot Settings Left Click

 

Step 2: In the Troubleshoot settings window, on the right side of the pane,scroll down and click on Additional troubleshooters link in blue.

 

Troubleshoot Settings Right Side Additional Troubleshooters

 

Step 3: Next, under Find and fix other problems section, scroll down to find Windows store apps. Select it and click on the Run the troubleshooter button.

 

Find And Fix Other Problems Windows Store Apps Run The Troubleshooter

 

Let the troubleshooter detect any problems. It will then ask you if you want to reset any app. Follow the instructions till it’s fixed. Now, your Windows 10 Mail app should be working again. If it doesn’t work still, follow the 5th method.

ADVERTISEMENT