The My AI integration in the Snapchat app have raised users’ attention. But, some users have complained of facing this error message, “Something went wrong. Please try again” while trying to use the My AI companion on the Snapchat app. If you are also facing the same sort of problem, this guide will be helpful.
Fix 1 – Clear the Snapchat app cache
The first basic solution for this is to clear out Snapchat app cache.
Step 1 – To do this, you have to open the Snapchat app.
Step 2 – Next, tap the profile picture on the left-hand top.
Step 3 – Then, tap the “⚙” button on the right-top corner to access the main Snapchat settings page.
Step 4 – We have to find the ‘Privacy Control’ tools. In there, tap the “Clear Data” function.
Step 5 – At the last of the options, you will find the “Clear Cache” option.
Step 6 – If a warning message prompts, tap the “Clear” button.
This way, you can clean up the Snapchat app cache.
Fix 2 – Free up more space
Free up more space on your iPhone.
Step 1 – Go straight to the iPhone Settings window.
Step 2 – Now, you need to open the “General” tab.
Step 3 – Open the “iPhone Storage” option to access that.
Step 4 – At first, take a look at the storage bar to know the current storage condition on your iPhone.
Step 5 – If the iPhone storage is clogged up too much with images, big video files or any other sort of big files, you have to clear it up.
Fixing the storage problem should fix the My AI issue as well.
Fix 3 – Offload the Snapchat app and reinstall it
If the above-mentioned solutions don’t work, you must offload the Snapchat app and reinstall the same to test it.
Step 1 – You should begin by opening the Settings window on your iPhone.
Step 2 – Next, visit the “General” section.
Step 3 – Slide down a bit on that page and tap the “iPhone Storage” button in the apps list.
Step 4 – There you will see all the apps that you have on your iPhone.
Step 5 – All you have to do is to find the “Snapchat” app and open that.
Step 6 – There, you will find the “Offload App” option. Tap that once.
Step 7 – Next, tap the “Offload App” prompt to offload the app.
Step 8 – Once you are done, tap the “Reinstall App” option.
Now, if the size of the Snapchat app is too big, you may have to reinstall the Snapchat app from the App Store.
Later close and relaunch the Snapchat app. This time, you won’t face any problem using the My AI bot.
Simply ask a question there and look for the answer there.