How To Fix Outlook Disconnected, Not Connecting Issue

Microsoft Outlook is the most used email app that is used for communication and collaboration in the work environment. But the user also faces different types of errors, one among them being Outlook getting disconnected and being unable to reconnect. Hence Outlook will lose its connection to the server and the new emails cannot arrive. Here are a few solutions that you can try and get rid of the issue. Let us start!

Method 1 – Reconnect To Outlook


Step 1 – If Outlook is disconnected then you can see a yellow triangle symbol (warning symbol) on the Outlook icon below in the taskbar




Step 2 – Click on the icon and it will ask you to enter the password

Step 3 – Provide the appropriate password and hit enter. Now check if the issue is solved and you can connect back to Outlook.


Method 2 – Remove The Work Or School Account And Re-Add It


Step 1 – Open Windows settings using Windows + I keys together

Step 2 – Click on accounts


accounts 2


Step 3 – On the left side click on access work or school


access account 1


Step 4 – You can see the accounts on the right side. Select the problematic account

Step 5 – Click on disconnect


disconnect 2


Step 6 – A confirmation pop-up will appear to click on yes

Step 7 – Once removed then click on connect 


connect 1


Step 8 – Give the valid email address and click on the next button


new account


Step 9 – Then enter the password. If it asks for an authentication code, enter it. The code will be sent to your email.

Step 10 – Once the account is set up. Open the Outlook in the new tab and then check if the issue is solved.


Method 3 – Check Your Internet Connection

Check whether your internet connection is stable or not. Also check the speed of the internet, one way to do so is, to go to the speed test website and click on the Go button then check if the internet speed is stable. If not then try to switch to other networks, hot spots, or your data and then check if the issue is resolved.


Method 4 – Ensure Work Offline Option Is Disabled


Step 1 – Open the Outlook app

Step 2 – Go to the send / receive tab


send receive


Step 3 – In the preferences section if the Work Offline is enabled it will be highlighted and it will be disconnected from the server and you will not receive any new email


work offline


Step 4 – So disable the  Work Offline option by clicking on it (it will no more be highlighted)




Step 5 – It will ask for a password, give the appropriate password then sign in and the Outlook will be connected. Now check if the issue is solved.




Method 5 – Open Microsoft Outlook In Safe Mode


Step 1 – Open the run prompt using Windows + R keys together

Step 2 – Type Outlook.exe /safe in the run prompt and hit enter




Step 3 – There appears a prompt asking you to choose the profile. Choose your profile from its dropdown, here I will select Outlook




Step 4 – Then click on ok

Step 5 – Now Outlook will open the safe mode, and check if the error is resolved. If it works fine then the issue might be because of Outlook add-ins. So try to disable them as said below.

Disable Problematic Outlook Add-ins

Step 1 – Open the Outlook app

Step 2 – At the top left corner, click on the file




Step 3 – From the bottom left side, click on the options




Step 4 – In the Outlook options window, click on add-ins that is at the left side




Step 5 – In the Manage drop-down select COM Add-ins and click on the Go button beside it




Step 6 – From the COM Add-ins window, uncheck all the add-ins by clicking on the checkboxes beside them (a tick mark should not be present)




Step 7 – Then click on ok

Step 8 – Restart the Outlook, enable one add-in (a tick mark should be present), and check if the error persists. Likewise, enable them one by one and check if the error is solved. If the error is solved then it is confirmed that the error was due to a particular add-in.


Method 6 – Create A New Microsoft Outlook Profile


Step 1 – Open the run prompt using Windows + R keys together

Step 2 – Type control in the run prompt and hit enter. This will open the control panel




Step 3 – In the view by drop-down select large icons 


large icons


Step 4 – Click on Mail (Microsoft Outlook)


mail 1


Step 5 – Under the profiles section, click on the show profiles button


show profile 1


Step 6 – Click on add button


add 2


Step 7 – Give a name to the new profile by entering the name in the profile name field

Step 8 – Click on ok


profile name


Step 9 – In the add account window, enter the nameemail address and password then click on next. Follow the onscreen instructions and then the new profile will be created


profile created


Step 10 – Under when starting Microsoft Outlook, use this profile section, select always use this profile option by clicking on the radio button beside it. Then from its dropdown select your newly created profile


always use profile


Step 11 – Click on Apply and ok. Now check if the error is resolved.

Method 7 – Check For Latest Outlook Updates And Apply Them


Step 1 – Open the Microsoft Outlook app

Step 2 – Click on the file that is at the top left corner


file 6


Step 3 – On the left side, click on the office account


office account


Step 4 – Click on the update options drop-down and from the appeared list click on Update now


update now 1


Step 5 – Wait for the update to finish and then check if the issue is solved.


Method 8 – Run Microsoft Office Repair Tool


Step 1 – Open the Windows settings using Windows + I keys together

Step 2 – Click on apps




Step 3 – In the apps & features window, scroll down and find Microsoft Office (Microsoft 365)

Step 4 – Click on Microsoft 365 and select modify




Step 5 – A user account control window will open, click on yes

Step 6 – In the next window, it will ask how you would like to repair your office programs. Select quick repair by clicking on the radio button beside it


quick repair


Step 7 – Then click on the repair button. Again to proceed with the repair process, click on repair

If the problem still exists then you can repeat the above steps [step 1 – step 5] and then click on the Online Repair option by clicking on the radio button beside it. This option requires a good internet connection. Then click on the repair button. Again to proceed with the repair process, click on repair


Online Repair


Step 8 – It might take some time to finish the process. Once done restart the system and then check if the issue is resolved.


That’s it! I hope the above provided information is helpful and easy to follow. Let us know which method did you apply and got the issue resolved. Thank you and happy reading!!