Microsoft Outlook is the most used email app that is used for communication and collaboration in the work environment. But the user also faces different types of errors, one among them being Outlook getting disconnected and being unable to reconnect. Hence Outlook will lose its connection to the server and the new emails cannot arrive. Here are a few solutions that you can try and get rid of the issue. Let us start!
Method 1 – Reconnect To Outlook
Step 1 – If Outlook is disconnected then you can see a yellow triangle symbol (warning symbol) on the Outlook icon below in the taskbar
Step 2 – Click on the icon and it will ask you to enter the password
Step 3 – Provide the appropriate password and hit enter. Now check if the issue is solved and you can connect back to Outlook.
Method 2 – Remove The Work Or School Account And Re-Add It
Step 1 – Open Windows settings using Windows + I keys together
Step 2 – Click on accounts
Step 3 – On the left side click on access work or school
Step 4 – You can see the accounts on the right side. Select the problematic account
Step 5 – Click on disconnect
Step 6 – A confirmation pop-up will appear to click on yes
Step 7 – Once removed then click on connect
Step 8 – Give the valid email address and click on the next button
Step 9 – Then enter the password. If it asks for an authentication code, enter it. The code will be sent to your email.
Step 10 – Once the account is set up. Open the Outlook in the new tab and then check if the issue is solved.
Method 3 – Check Your Internet Connection
Check whether your internet connection is stable or not. Also check the speed of the internet, one way to do so is, to go to the speed test website and click on the Go button then check if the internet speed is stable. If not then try to switch to other networks, hot spots, or your data and then check if the issue is resolved.
Method 4 – Ensure Work Offline Option Is Disabled
Step 1 – Open the Outlook app
Step 2 – Go to the send / receive tab
Step 3 – In the preferences section if the Work Offline is enabled it will be highlighted and it will be disconnected from the server and you will not receive any new email
Step 4 – So disable the Work Offline option by clicking on it (it will no more be highlighted)
Step 5 – It will ask for a password, give the appropriate password then sign in and the Outlook will be connected. Now check if the issue is solved.
Method 5 – Open Microsoft Outlook In Safe Mode
Step 1 – Open the run prompt using Windows + R keys together
Step 2 – Type Outlook.exe /safe in the run prompt and hit enter
Step 3 – There appears a prompt asking you to choose the profile. Choose your profile from its dropdown, here I will select Outlook
Step 4 – Then click on ok
Step 5 – Now Outlook will open the safe mode, and check if the error is resolved. If it works fine then the issue might be because of Outlook add-ins. So try to disable them as said below.
Disable Problematic Outlook Add-ins
Step 1 – Open the Outlook app
Step 2 – At the top left corner, click on the file
Step 3 – From the bottom left side, click on the options
Step 4 – In the Outlook options window, click on add-ins that is at the left side
Step 5 – In the Manage drop-down select COM Add-ins and click on the Go button beside it
Step 6 – From the COM Add-ins window, uncheck all the add-ins by clicking on the checkboxes beside them (a tick mark should not be present)
Step 7 – Then click on ok
Step 8 – Restart the Outlook, enable one add-in (a tick mark should be present), and check if the error persists. Likewise, enable them one by one and check if the error is solved. If the error is solved then it is confirmed that the error was due to a particular add-in.
Method 6 – Create A New Microsoft Outlook Profile
Step 1 – Open the run prompt using Windows + R keys together
Step 2 – Type control in the run prompt and hit enter. This will open the control panel
Step 3 – In the view by drop-down select large icons
Step 4 – Click on Mail (Microsoft Outlook)
Step 5 – Under the profiles section, click on the show profiles button
Step 6 – Click on add button
Step 7 – Give a name to the new profile by entering the name in the profile name field
Step 8 – Click on ok
Step 9 – In the add account window, enter the name, email address and password then click on next. Follow the onscreen instructions and then the new profile will be created
Step 10 – Under when starting Microsoft Outlook, use this profile section, select always use this profile option by clicking on the radio button beside it. Then from its dropdown select your newly created profile
Step 11 – Click on Apply and ok. Now check if the error is resolved.
Method 7 – Check For Latest Outlook Updates And Apply Them
Step 1 – Open the Microsoft Outlook app
Step 2 – Click on the file that is at the top left corner
Step 3 – On the left side, click on the office account
Step 4 – Click on the update options drop-down and from the appeared list click on Update now
Step 5 – Wait for the update to finish and then check if the issue is solved.
Method 8 – Run Microsoft Office Repair Tool
Step 1 – Open the Windows settings using Windows + I keys together
Step 2 – Click on apps
Step 3 – In the apps & features window, scroll down and find Microsoft Office (Microsoft 365)
Step 4 – Click on Microsoft 365 and select modify
Step 5 – A user account control window will open, click on yes
Step 6 – In the next window, it will ask how you would like to repair your office programs. Select quick repair by clicking on the radio button beside it
Step 7 – Then click on the repair button. Again to proceed with the repair process, click on repair
If the problem still exists then you can repeat the above steps [step 1 – step 5] and then click on the Online Repair option by clicking on the radio button beside it. This option requires a good internet connection. Then click on the repair button. Again to proceed with the repair process, click on repair
Step 8 – It might take some time to finish the process. Once done restart the system and then check if the issue is resolved.
That’s it! I hope the above provided information is helpful and easy to follow. Let us know which method did you apply and got the issue resolved. Thank you and happy reading!!