How To Fix Inbox Button Not Working in Outlook issue

A few Microsoft Outlook users are facing the issue ‘Inbox button not working’. When clicking on the inbox button it does not navigate to the inbox view. This issue happens when the user opens the email in the inbox folder and then wants to return back to that folder. Well, this issue must be changed by Microsoft itself since it is been seen after applying the latest updates. Till then there are some workarounds that can be performed in Outlook so that the issue might get resolved temporarily. So in this article, let us discuss the workarounds to solve the inbox button not working issue. Let us start!

Firstly close all the traces of Outlook and restart the computer. Then open Outlook so that all its background processes are closed and now the Outlook is started freshly. Now follow the below methods.

Method 1 – Add Inbox Folder To Favorites List


Step 1 – Open the Outlook app

Step 2 – Right click on the inbox folder on the left side

Step 3 – From the appeared list, click on Add to favorites


favorites 2


Step 4 – Now you can view the inbox folder in the favorites list




Step 5 – To view the favorites list on the navigation pane at the left, go to the view tab at the top




Step 6 – Click on the Folder pane drop-down and select favorites (a tick mark should be present beside it). Now it be seen on the navigation pane. Now check if the issue is solved.


folder pane


Method 2 – Execute The JavaScript On Chrome Browser


Step 1 – Open the Chrome browser and click on the three dots at the top right corner of the browser

Step 2 – From the appeared list, click on settings


settings 6


Step 3 – On the left side, click on privacy and security


privacy 2


Step 4 – Click on site settings at the right side


site settings 2


Step 5 – Scroll down and in the content section, click on JavaScript


java script


Step 6 – Select the option Sites can use JavaScript by clicking on the radio button beside it


javascript 1


Step 7 – Now open the Outlook in the Chrome browser (Outlook web app)

Step 8 – Press Ctrl + Shift + J keys together to open the console

Step 9 – Click on the three dots (customize and control dev tools) in the Outlook web app


three dots


Step 10 – From the appeared list click on more tools and then from the fly out option select developer resources


more tools 1


Step 11 – Go to the console tab




Step 12 – Copy the following code and paste it in the blank space


document.addEventListener('click', function(event) {        const alreadedSelectedDiv ='div[aria-selected="true"]');
if (alreadedSelectedDiv) {
function handleAlreadySelectedClick(selectedDiv) {
// Code to execute when a selected div is clicked
var nextTarget = selectedDiv.closest('[role="tree"]').querySelector('div[aria-selected="false"]');
if(nextTarget){;//click another folder;//click back to target folder
console.log("no other folders to click!");


Step 13 – Run the script and then check if the inbox folder is accessible in the Outlook web app.


Method 3 – Click On A Different Folder And Then Go Back To Inbox


Step 1 – Open the Outlook app

Step 2 – At the left side, click on drafts or junk email or any other folder




Step 3 – Now click on the inbox folder and check if it works.




Method 4 – Contact The Microsoft Support Team

If nothing works out then contact the Microsoft support team and explain them the issue you are facing. They will be able to help you to resolve the issue.

That’s it! I hope the above provided information is helpful. Let us know which method you applied to get the issue solved. Thank you and happy reading!!