Your iPhone’s display automatically turns off while taking a call. But, some users have complained about this issue where the display seems not to be turning off while on a call. This is a significant problem that you must not overlook. If the iPhone screen is turned on while you are calling someone, the call can get disconnected or put on hold due to mistouch. In that case, following these solutions should fix the error.
Fix 1 – Turn off Raise to Wake function
You should turn offf the Raise to Wake function on your iPhone.
Step 1 – To do this, open the iPhone Settings.
Step 2 – Next, open the “Display & Brightness” menu there.
Step 3 – Turn off the “Raise to Wake” function. You can find it by scrolling through the page.
Once you have done this, check whether the iPhone screen is turning off during a call or not. Go for the next solution if this one doesn’t work.
Fix 2 – Enable or disable Prevent lock to end call
There is this feature which lets you use the lock button to end a call. In some cases, this might cause some problem while attending calls.
Step 1 – You must open the Settings page, first.
Step 2 – Later, tap to load up the “Accessibility” settings.
Step 3 – Next, open the “Touch” settings.
Step 4 – Look for the “Prevent Lock to End Call” feature there. If it is enabled, disable it. But, if the option is already enabled, you may disable it.
This should fix the screen not getting turned off issue on the device.
Fix 3 – Clear the FaceID region
The proximity sensor located in the FaceID (or on the Dynamic island) region is responsible for turning on or off the iPhone screen during a call. Now, there are certain situations when the proximity sensor stops functioning. Like, if some dust or other items have accumulated in that region, or you are using a broken screen guard.
Step 1 – Take a clean piece of cloth.
Step 2 – Clear the FaceID region (the notch portion of the iPhone’s display) gently.
After this, try dialing a number of your choice and see whether it is working or not.
Fix 4 – Reset all the settings
Choose to reset all the iPhone’s settings.
Step 1 – In the iPhone Settings, follow this path –
General > Transfer or reset iPhone
Step 2 – We are interested with the “Reset” option. So, tap that.
Step 3 – Later, open the “Reset All Settings” feature.
Once you have reset the iPhone settings, wait for the device to get rebooted. When that happens, your phone screen should get turned off automatically.
Check whether this works out for you!