How to fix the Skype has stopped working Issue in Windows 10

Sometimes, when we have an important call scheduled, we notice that the Skype messenger crashes with the following error-

Skype has stopped working

A problem caused he program to stop working correctly. Please close the program.


It is quite annoying as we do not know what exactly is the issue and how to resolve it. There is no exact reason reported so far for this issue. However, users have noticed that the program crashes:

  • When the Windows is updated with the latest updates
  • When certain applications are running in the background (Ex: Nielsen//NetRatings NetSight)
  • When a text http://:  is sent over skype chat

In this article, let us discuss some quick fixes that will help when Skype Messenger has crashed with the error message – Skype has stopped working.

Fix 1: Ensure Skype is Updated

Step 1: Open Skype Messenger in the system

Step 2: Click on the three horizontal dots next to your Name as shown below






Step 3: If the Skype Application is up to date, you see a message as shown below



You are up to date



Step 4: If Skype is not updated, you see a message as follows:

A new update is available. Skype will automatically restart after you have updated.

Click on the Update button next to the message. The Skype installer would launch and complete the installation process.


Once the app is updated, check if you can open Skype without any issues. If this did not help, try the next fix.

Fix 2: Run the built-in Windows Troubleshooter

Step 1: Open the Run Dialog in your system

Step 2: Type ms-settings:troubleshoot  and press Enter



ms settings troubleshoot



Step 3: In the Settings –> Update & Security –> Troubleshoot  window that opens, click on Additiona troubleshooters



Click on Additional Troubleshooters



Step 4: In the window, scroll down and select Windows Store Apps.

Step 5: Click on Run the troubleshooter button



run the troubleshooter



Step 6: Follow the on-screen instructions and complete the troubleshooting process.

Now check if Skype is working as expected. If not, try the next fix.


Fix 3: Install Media Feature Pack for Windows 10 N

Many users have reported that installing the media feature pack worked for them. The steps to be followed are

Step 1: Visit the link Media Feature Pack for N versions of Windows 10

Step 2: Under the Downloads section, choose the required edition from the drop-down and click on the confirm button






Step 3: Now, run the downloaded file and install the Media Feature Pack

Step 4: Restart the system after installation. Check if this resolves the issue with Skype

In case this doesn’t help, check the next fix.

Fix 4: Reset Skype

Step 1: Press Windows+I to open the Settings window

Step 2: Click on Apps Tile


Apps Tile


Step 3: In the appearing window, scroll down and locate Skype. Now, click on Skype.

Step 4: Choose Advanced options



Click on Advanced Optins


Step 5: Scroll down and locate the Reset section

Step 6: Click on the Repair button and check if this works. If skype isn’t still responding, then follow the next step

Step 7: Click on the Reset button



Repair and reset



Check if this works and Skype stops crashing. If not, try the next fix.

Fix 5: Uninstall and Reinstall Skype

Step 1: Open the Windows PowerShell with Admin rights. To do so, press Windows+X together, when you see a menu popping up, Press from your keyboard.

Step 2:In the UAC that pops up, simply click on Yes

Step 3: In the Powershell windows that opens, type the below command to uninstall Skype. Make sure to hit Enter key to execute the command

Get-AppxPackage *Microsoft.SkypeApp* | Remove-AppxPackage



Command to uninstall skype



Step 4: Once, the App is uninstalled from the system, run the below command to reinstall Skype. Make sure to hit Enter key to execute the command

Get-AppxPackage -AllUsers Microsoft.SkypeApp | foreach { Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml" }



Reinstall Skype


Check if Skype is working as expected.

That’s All

We hope this has been informative. Thank you for Reading.

Kindly comment and let us know which of the above fix worked in your case.