The video conferencing feature in Zoom has made it popular among users while working from home. Many Zoom desktop client users have reported seeing an error code 1132 along with the message “An unknown error occurred” on their Windows PC. Usually, this error code pops up when the users try to sign in to their account and join any meeting in Zoom. In the error window, the user has the option to open the browser and join the meeting. But, some users have reported that they are unable to open the meeting even on the browser.
Windows firewall settings, an outdated installation of Zoom, or Zoom blacklisting your account can be some of the possible causes for this error. Are you confronting the error code 1132 with your Zoom application and you are not able to join any meetings on your Windows 11/10 PC? Then, go ahead and read this post. In this post, we have put together some troubleshooting methods that can help you fix this error code with Zoom on your system.
Method 1 – Check your Internet Connection
Before you move ahead with the other methods below, you need to make sure the internet connection is stable. You can perform a speed test or try accessing another webpage to check if you have good network connectivity.
In addition to this, you can power cycle your device following the steps below.
Step 1. Turn off the device and unplug your modem and router.
Step 2. After waiting for 1 minute, plug in your modem and wait for it to connect.
Step 3. Plug back your router and wait until it connects.
Step 4. Turn on your device.
Step 5. Launch Zoom and check if the error code is resolved.
Method 2 – Update your Zoom App
Step 1. Hit on the Windows key and type zoom in the search bar.
Step 2. Select the Zoom app in the displayed search result.
Step 3. In the upper right corner of the Zoom window, you will find your profile picture.
Click on your profile picture and then tap on the option Check for Updates.
Step 4. If there are any updates available, they will be shown to you. Click on Install here.
Wait until the pending updates to Zoom are installed.
Step 5. Close all the open programs and reboot your system.
Step 6. Launch Zoom and check if you are able to join the meeting without the error code 1132 popping up.
Method 3 – Check for Windows Update
Step 1. Press Windows + R to open the Run box.
Step 2. Type ms-settings:windowsupdate and hit Enter to open the Windows Update page.
Step 3. On this page, click on the Check for updates button.
Step 4. Windows will search for any new updates to the installed version.
Step 5. If there are any new updates available, you can download and install them.
Step 6. Reboot your PC and check if the Zoom error code 1132 is fixed.
Method 4 – Use Zoom Browser Extension
One of the methods that have helped fix this issue for many users is by using the Zoom browser extension or add-on for Google Chrome.
If you don’t have Chrome on your PC, then you can download and install it from this link. Click on the Download Chrome button and run the installer to complete the installation of Chrome.
Perform the steps below to add the Zoom extension to Chrome and use it.
Step 1. Launch the Google Chrome browser.
Make sure that you have logged into your Google account on Chrome.
Step 2. Go to the Chrome Web Store to add the Zoom extension to Google Chrome.
Step 3. On this page, click on the Add to Chrome button.
Step 4. In the pop-up, click on Add app.
Step 5. Wait for the extension to be added to Chrome.
Step 6. Before starting to use the Zoom Chrome app, log in to your Zoom account in the browser.
Step 7. Go to the Settings option in the left pane on your profile page.
Step 8. In the Meetings tab, go to In Meeting (Advanced).
Then, turn on the toggle associated with Show a “Join from your browser” link.
Step 9. Now, in the Chrome browser type chrome://apps and hit Enter.
Step 10. Click on the Zoom app to open it. Then, log in using your credentials.
Try to join a meeting and check if the error code 1132 still exists or not.
Method 5 – Create a New Windows and Zoom Account
Uninstall Zoom App
Step 1. Hit the Windows key and type installed apps in the Windows search bar.
Step 2. Select Installed Apps in the search result.
Step 3. In the list of installed apps on your PC, search for Zoom.
Step 4. Click on the three-dot menu associated with Zoom and choose Uninstall in the menu.
Step 5. On the confirmation that pops up, click on Uninstall again.
Step 6. Wait for the application to be uninstalled.
Create New Windows User Account
Step 1. Press Windows + R to open Run.
Type ms-settings:account and hit Enter to go to the Accounts Settings page.
Step 2. Select the box labeled Other users.
Step 3. In the Other users section, click on the Add account button associated with Add other user.
Step 4. Follow the instructions on the screen and add a new user.
Step 5. Reboot your PC.
When the system starts up, log in using the newly created user account.
Step 6. Now, download the Zoom desktop client from the Offical download page.
Step 7. Install the application and log in using your Zoom credentials.
Check if the error code 1132 is fixed.
Step 8. If you see that the problem is cleared, then open a new text file.
Copy and paste the command below into the new text file.
runas /user:USERNAME “PathToZoom” UserPassword
Note: In the command above replace USERNAME and UserPassword with the login username and password of the new Windows user account created by you.
Also, replace PathToZoom text above with the path of the Zoom.exe file on your system.
Step 9. Save the above document as a .bat file.
Step 10. Next time when you are using your original Windows user account, you can execute the above batch file to run Zoom as a different user that is mentioned in the command above.
When you launch Zoom now you will see that the error is fixed.
If the above steps do not work for you, you can try to create a new Zoom login account and check if the issue gets fixed for you.
Method 6 – Modify the Windows Firewall Settings
Step 1. Open the Run box using the Windows and R keys on your keyboard.
Step 2. Type wf.msc and hit Enter to open Windows Defender Firewall with Advanced Security.
Step 3. In the window that opens, select Inbound Rules in the left pane.
Step 4. Locate any rules that are associated with the Zoom app in the list of inbound rules.
Step 5. Double-click on the rule to open its Properties.
Step 6. In the Properties window, select the Protocol and Ports tab.
Step 7. Here, use the dropdown associated with Protocol type and select the option Any from the list.
Step 8. Finally, click on Apply and then on OK to save the changes.
Step 9. Relaunch Zoom and check if the issue is resolved.
Method 7 – Uninstall and Reinstall Zoom
Step 1. Perform Steps 1 – 6 as mentioned in Method 5 above to Uninstall Zoom.
Step 2. Now, go to the Official Zoom Desktop Client Download page.
Step 3. Here, click on the Download button to download the installer on your computer.
Step 4. Run the Zoom installer and complete the app installation by following the instructions.
Step 5. After installation, launch Zoom and check if you are able to sign in and join a meeting without error code 1132.
Method 8 – Reset your PC
Step 1. Open the Settings app using Windows + I key combination.
Step 2. With the System tab selected in the left pane, click on Recovery on the right.
Step 3. On the Recovery page, click on the Reset PC button associated with Reset this PC.
Step 4. You will see the Reset this PC window with two options: Keep my files and Remove everything.
The option Keep my files will remove all the apps and settings but will not delete any of your personal files.
Whereas, the option Remove everything will clear all the personal data, applications, and settings.
You can select any one option based on your requirements.
Step 5. Next, click on Local reinstall to move ahead.
Step 6. Click on Next in the window that appears.
Step 7. In the Ready to reset this PC window, click on the Reset button.
Step 8. Wait till the PC resetting process is completed.
After the system restart, install Zoom and check if the problem is resolved.
Thanks for reading.
Hopefully, after following the fixes in this article the error code 1132 with the Zoom app must have been resolved on your Windows PC. Did you find this article helpful in overcoming the Zoom error code 1132? Comment and let us know your thoughts and opinions on the same.
A software engineer turned into an educator with vast teaching experience in universities. Currently working towards my passion for writing.