Fix: Cannot Access Western Digital My cloud in Windows 11 or 10

Western Digital My Cloud provides an in-house solution for your all multimedia needs. The need not power up your laptop or PC, kicking up multimedia server is well-replaced by these cloud storage devices. But what if you can’t access your Western Digital My Cloud from your Windows PC/Laptop? Don’t worry. The misconfigured credentials or a missing registry value can be the root reason for the disruption to your access to WD My Cloud.


1. Restart the Western Digital My Cloud device. Just switch it off, wait for a few seconds and then switch it ON. Then try to connect again.

2. Try to access the WD My Cloud from your smartphone. Check whether you can access it or not.


Fix 1 – Add a new credential

Missing credentials can cause this disruption in connection to your Western Digital My Cloud.

1. Type “Credential” in the search box.

2. Next, tap on “Credential Manager” to access the Credential Manager.

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3. Later, tap on “Windows Credentials” to select it.

4. After that, click on “Add a Windows credential” to add a new credential to your system.


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4. Here, you will notice three specific boxes –

Internet or network address – Input your WD My Cloud device we

User name – Put the user name of WD My Cloud account

Password – Write the WD My Cloud password in the box.


5. Finally, tap on “OK” to save these changes.


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After doing this, close the Control Panel screen. Then, restart the computer once. After restarting your device, test whether you can connect to the WD My Cloud or not.

If this doesn’t work, go for the next fix.


Fix 2 – Add a missing value in Registry Editor

NOTE – We are going to do a registry modification that permits guest authentication, which is not a secure method. We recommend that you must do this if and only if you are doing this in a Private (Home or any known) network system.

1. After pressing the Windows key, type “regedit” in the search box.

2. Later, click on the “Registry Editor” to open the Registry Editor.


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We are going to add a new value to the system to allow guest authentication. Now, before you make any change in the system registry, we suggest you take a registry backup.

a. In the Registry Editor menu bar, tap on “File” and tap on “Export…

Then, give this backup a name and store it in a secure place.


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3. Afterward, go along this way –



4. Once you have reached it, check if you can find a value named “AllowInSecureGuestAuth” on the right-hand pane.

5. If you can’t find such a value, you have to make a new one.

a. Go to the right-hand side, right-click on the space and tap on “New>” and tap on “DWORD (32-bit) Value“.

b. Set the name of the value as “AllowInSecureGuestAuth“.


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6. After creating the value, double-click it to further modify it.


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7. Just, set the value to “1“.

8. Finally, tap on “OK” to save this modification.


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Then, close the Registry Editor and reboot your system.

Once the system restarts, try to access WD My Cloud again from your computer or laptop.


Fix 3  – Enable the SMB 1.0/CIFS File Sharing protocol

SMB 1.0 File Sharing protocol, though an older file transfer system, can solve this issue if it is enabled.

1. First of all, press Windows key+R to access the Run terminal.

2. Just, type this code in the Run terminal and hit Enter key to access the Windows Features.



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This will open up the Windows Features.

3. Now, go down through the optional features list and tick mark the “SMB 1.0/CIFS File Sharing Support“.

4. Then, tap on “OK” to proceed further.


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This will enable the SMB 1.0/CIFS File Sharing Support system.

Wait till Windows enable this feature on your system.

5. Finally, tap on “Restart now…” to reboot your system.


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This will restart your machine.


Fix 4 – Enable the NETBIOS over TCP/IP

If a static IP address is used by WD My Cloud, enabling the NETBIOS over TCP/IP should resolve the issue.

1. Press the Windows key along with the R key.

2. Then, just type “ncpa.cpl” in the terminal and hit Enter.


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3. When you appear on the Network Connections page, there will be several network adapters.

4. Look for the one you are currently connected to. So, right-click on the network adapter and tap on “Properties“.


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5. Next, just double-click on the “Internet Protocol Version 4(TCP/IPv4)” to access it.


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6. Next, go to the “General” area.

7. In here, tap on the “Advanced” section.


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6. Now, go to the “WINS” tab.

7. Here you will find the ‘NetBIOS setting’. Just check the “Enable NetBIOS over TCP/IP” option.

8. Finally, click on “OK” to save the settings.


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Close the Network Connections window.

Then, try to reconnect to the WD My Cloud Home again. This time you won’t face any problems again.